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Refund Policy :

In the case of returns, the refund process will be initiated once we have received the product back in our Facility and have completed all the quality checks and verifications at our end. The mode of refund may depend on the mode of payment used by the customer at the time of placing the order.

In the case of replacements/exchange, no refund will be issued; instead, the new product(s) will be shipped to the customer only after the original product(s) has/have been returned. The entire amount paid by you for the product/service through any of the payment modes, can be refunded in two ways:

- The amount will be refunded to the source from where the payment was made by customer at the time of placing the order. Ex: If payment was made via Debit Card then the amount will be refunded to the very Debit card linked bank account used by the customer at the time of making initial purchase.

Rindex Media Cash refund - The amount will be credited to your R Cash Refund Account.

For ex: For an order of Rs. 400/-, if customer has paid Rs. 200/- through Credit Card and Rs. 200/- through Rindex Media Cash Refund then Rs. 400 shall be credited to Rindex Media cash refund.Please note that the shipping charges, Platform and Convenience Fee and COD charges are non-refundable.



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