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Return Policy :
At Rindex Media, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
f the product is not eligible for a replacement or exchange after delivery for any reason, such as the product being out of stock, the return pickup for the product unavailable, or any other similar reason, you may return the product within the return period after delivery.
Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Rindex Media shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address, in case of returns, the refund for the original product(s) will be processed, as applicable.
A fixed shipping charge of Rs. 50 shall be levied if the customer refuses to accept the original order with products eligible for replacement/exchange only or if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.
If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement / exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.
Products purchased using the kiosks at the Rindex Media stores may only be returned at the stores. Returns for products purchased at the kiosk will not be accepted through the website. Replacement / exchange is currently only available for products purchased online, not in-store purchases.